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Welcome to FurryLoom LLC! To help you better understand our services and products, we have compiled some frequently asked questions and their answers. Please be sure to review the following before purchasing. If you have any other questions, please feel free to contact us!

1. How do I place an order?
   You can browse products through our website, select the items you want, confirm the order in the shopping cart, and follow the prompts to complete the checkout process. You will need to provide a shipping address and payment information.
2. Can I modify or cancel my order?
   After the order is confirmed, you can contact us by email to request to modify or cancel the order before it is shipped. We will do our best to accommodate your request.
3. What payment methods do you offer?
   We accept a variety of payment methods, including but not limited to major credit cards (Visa, Mastercard, American Express), debit cards, and other electronic payment methods (such as PayPal). All transactions are processed securely and encrypted.
4. Is there a warranty on the product?
   We offer a limited warranty on some of our products. The specific warranty terms vary depending on the product, and please refer to the instructions on each product page for details.
5. Where do you ship?
   We offer domestic shipping and international shipping.
6. How much is the shipping cost?
   Shipping costs will be calculated based on your order total and shipping address. Shipping costs will be automatically calculated during checkout.
7. How do I track my order?
   Once your order is shipped, you will receive an email with tracking information. You can follow the link in the email to track your order status in real time.
8. What is your return policy?
   If you are not satisfied with the item you received, you can apply for a return within 30 days of receiving the item. All returns are subject to our return policy, please refer to our Return and Refund Policy for details.
9. How do I apply for a refund?
   To apply for a refund, please contact us by email, stating the order number and the reason for the refund. We will process your refund as soon as possible after we receive the returned item and confirm that it is eligible for return.
10. How do I deal with defective items?
    If the item you received is defective or not as described, please contact us within 7 days. We will provide a free replacement or refund, and you will not be charged for shipping.
11. What is your privacy policy?
    We value your privacy and all customer information is used only for order processing and customer service. Please see our Privacy Policy for more details.

Thank you for choosing FurryLoom LLC, we look forward to providing the best service to you and your pup!